Terms of service

Last updated 10 November 2026

1. About these terms

These terms apply when you create a Puppup account, buy a membership or sell tickets through a Puppup booking page. Puppup is run by Brandon Mojica, a sole trader trading as Puppup, in the United Kingdom (“we”, “us”). Contact: bmojica1234@gmail.com.

By creating an account you agree to these terms and our privacy policy. If you don’t agree, please don’t use Puppup.

2. What Puppup does

Puppup helps puppy yoga, puppy therapy and similar businesses plan and run puppy experiences, in three steps:

• Find puppies: we gather publicly listed litters from Pets4Homes, filter them by your area and organise them by the weekend the puppies are ready, with a board to plan who to call. We link to each original listing so you can contact the breeder yourself.
• Find a venue: we show halls, studios and event spaces near you, with a checklist to record whether each one suits puppies.
• Events & bookings: you create events with our welfare guidance, publish a booking page and sell tickets, with payments going to your own Stripe account.

Puppup is for businesses and individuals aged 18 or over.

3. Listings come from third parties

Listings are created by breeders and sellers on Pets4Homes, not by us. We don’t check, verify or endorse any breeder, litter or listing, and we aren’t part of any arrangement you make with a breeder. Details such as dates, litter size, location and availability can be wrong or out of date, and litters may already have been sold.

Before working with any breeder or puppies, you are responsible for your own checks, including animal welfare, health and vaccination status, the breeder’s licensing, suitability for your sessions, insurance, and any licences or permissions your business needs. Nothing on Puppup is a veterinary or health guarantee.

4. Your account

Keep your sign-in details secure and tell us straight away if you think someone else has used your account. A membership is for one business or person: please don’t share your account, resell or republish listings, or copy, scrape or automate access to Puppup.

5. Weekend Listings membership

• Price: £99 per month, or the price shown when you subscribe. This includes booking pages; a fee applies to each ticket you sell (see section 7). Payment is taken by Stripe when you subscribe and then every month on the same date until you cancel.
• Cancelling: you can cancel at any time from Membership → Manage payment & cancellation. Your membership stays active until the end of the month you’ve paid for and then stops. We don’t refund part-months, except where the law requires it.
• Failed payments: if a renewal payment fails, access pauses until the payment is made.
• Price changes: we’ll give you at least 30 days’ notice by email before any price change takes effect, so you can cancel first if you prefer.
• Verified Breeder Network: this plan is not available yet and can’t be purchased.

6. Venues

Venue details come from Google and other public sources, not from the venues themselves. They may be wrong or out of date, and a venue appearing on Puppup doesn’t mean it allows animals or suits puppies. Check directly with the venue, and get its permission, before booking it for an event.

7. Booking pages and ticket sales

• You are the seller. When someone books one of your events, the contract is between you and them. You set the price, the refund policy and the details of the event, and you’re responsible for running it as described. Puppup provides the booking page and payment tools and isn’t a party to your bookings.
• Payments through Stripe. To sell tickets you connect your own Stripe account. Payments go to that account and Stripe pays out to you. Your use of Stripe is also covered by the Stripe Connected Account Agreement. Stripe’s card fees are charged to you by Stripe.
• Puppup’s ticket fee. We charge 3% of the ticket price for each booking (or the rate shown in your account when the booking is made). It’s taken automatically when the guest pays. You can cover it yourself or add it to the guest’s total as a booking fee. The ticket fee isn’t refunded if you refund a booking or cancel an event, including when a refund is made automatically because an event was cancelled.
• Refunds and disputes. You must honour the refund policy shown on your booking page and your customers’ legal rights. Refunds are paid from your Stripe account, and the guest gets back the full amount they paid. Chargebacks and disputes are handled on your Stripe account and are your responsibility.
• Welfare and licensing. Before publishing an event you confirm a welfare checklist and your licence details. These are your own statements: Puppup doesn’t inspect events, puppies, breeders or venues and doesn’t verify licences. You’re responsible for the puppies’ welfare, for holding any licence your council requires (such as an animal activities licence), for insurance, and for the safety of your guests.
• What you can’t use it for. Booking pages are for puppy experiences only. You must not use them to sell or rehome animals, or publish anything false, misleading or unlawful.
• Our role. We may pause bookings for, or unpublish, an event that appears unsafe, misleading or in breach of these terms. If your membership ends, your booking pages stop taking new bookings, but you can still sign in to see your attendees and refund bookings.
• Your guests’ information. You may only use the names, emails and answers guests give you to run their booking and contact them about it. You’re the controller of that information and we handle it on your behalf (see our privacy policy).
• Gift vouchers. If you switch on gift vouchers, you are the seller of each voucher and must honour it for any of your events until its expiry date (we recommend at least 12 months). Puppup’s 3% fee is taken when a voucher is sold and isn’t refunded; it isn’t charged again when the voucher is spent. You can refund a voucher from Puppup while none of it has been spent. If you stop trading, you remain responsible to people holding your unspent vouchers.
• Waitlists and reminders. We email your guests their tickets, waitlist alerts when places open, and (unless you switch them off) a reminder the day before, on your behalf.
• Tax. You’re responsible for any VAT or other tax on your ticket and voucher sales.

8. If you’re a consumer

Puppup is designed for businesses. If you buy as a consumer (for purposes outside your trade or business), you have a legal right to cancel within 14 days of subscribing. Your membership starts straight away, so if you cancel within those 14 days we may deduct a fair amount for the days you had access. To use this right, email us within 14 days. Nothing in these terms affects your statutory rights as a consumer.

9. Availability and changes

We aim to keep Puppup running and listings up to date, but we can’t promise it will always be available, error-free or show every litter. The number of litters depends on what’s listed in your area. We may improve or change features, and we’ll tell you in advance about any change that significantly reduces what your membership includes.

10. Ending your account

You can close your account at any time by cancelling any membership and emailing us. We may suspend or close an account that breaks these terms, for example by sharing access or scraping. If we close your account without a good reason, we’ll refund any unused part of your current month.

11. Our liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can’t legally be limited.

If you use Puppup for business, we’re not liable for loss of profit, revenue, business or opportunity, or for indirect or consequential loss, or for anything arising from your dealings with breeders, venues or your guests, or the accuracy of third-party listings. Our total liability to a business customer for anything arising from Puppup is limited to the fees (membership and ticket fees) you paid us in the 12 months before the claim.

If you’re a consumer, we’re responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill, but not for loss that wasn’t foreseeable or for business losses.

12. Changes to these terms

We may update these terms from time to time. We’ll update the date at the top and email members about significant changes before they take effect.

13. Law and disputes

These terms are governed by the law of England and Wales. If there’s a problem, please email us first and we’ll try to sort it out. Disputes will be dealt with by the courts of England and Wales, although consumers living in Scotland or Northern Ireland may also bring proceedings in their local courts.

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